Refund Policy

1️⃣ Basic Store Information
Store name
Website URL
Business location / country
Contact email for returns
Optional: phone number or support page
2️⃣ Return Window
How long customers have to request a return:
7 days,14 days,30 days,60 days
Other?
Example: “Returns accepted within 30 days of delivery.”
3️⃣ Eligible Return Conditions
What condition the product must be in:
Unused / unworn
Original packaging required
Tags attached
Proof of purchase required
4️⃣ Non-Returnable Items
Items that cannot be returned. Examples:
Sale items
Gift cards
Personal care items
Custom / personalized products
Digital products
Perishable goods
5️⃣ Refund Method
How customers receive their refund:
Original payment method
Store credit
Replacement only
Partial refunds allowed?
6️⃣ Refund Processing Time
How long it takes after approval:
3–5 business days
7–10 business days
Up to 14 days
7️⃣ Exchange Policy
Do you allow exchanges?
Options:
Only for defective items
Size exchanges allowed
Exchange within X days
No exchanges
8️⃣ Return Shipping Responsibility
Who pays for return shipping?
Customer pays
Store pays
Free returns
Depends on reason (defective vs change of mind)
9️⃣ Damaged / Wrong Item Policy
How you handle:
damaged items
defective products
wrong item delivered
Example: “Contact us within 48 hours with photos.”
🔟 Order Cancellation Policy
Do you allow cancellation?
Before shipping only
Within X hours of order
Not allowed after payment
1️⃣1️⃣ Return Address
create Terms of Service for this same store